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Four MuleSoft-skilled Salesforce developers presented in three days.
A Salesforce Service Cloud client needed developers with MuleSoft experience to shorten a service cycle that was hurting customer retention. Within three days TekRecruiter identified, screened, technically assessed and presented four; after five interviews the client hired two on 12-month contract-to-hire.
From a retention problem to an approved project.
The challenge
The client’s service cycle had too many steps, and it was lowering customer retention. Agents struggled to reach customer information during service visits, and each extra step in the process reduced customer experience and satisfaction. Fixing it meant connecting Service Cloud to the systems that held that information, which required Salesforce developers with MuleSoft experience.
What we did
Before the search, we briefed the client’s leadership on the talent pool for Salesforce developers with MuleSoft experience: how many there are, what they cost and what technical aptitude the work required. That gave leadership what it needed to build a timeline and budget proposal and get the project approved.
Once approved, we identified, screened, technically assessed and presented four Salesforce developers with MuleSoft experience within three days.
The result
The client held five interviews and hired two Salesforce developers on a 12-month contract-to-hire. The project that had been waiting on talent moved forward.
Stack
Salesforce Service Cloud, Lightning, Lightning Web Components (LWC), MuleSoft, Java, AWS.
Related services and technologies.
About this engagement.
How fast did TekRecruiter present candidates?
Within three days, TekRecruiter identified, screened, technically assessed and presented four Salesforce developers with MuleSoft experience.
How many were hired?
Two, on 12-month contract-to-hire agreements, after five interviews.
Why did the client need MuleSoft experience?
Service agents could not easily reach customer information during service visits. Integrating Service Cloud with the systems holding that data, using MuleSoft, was the fix, so the developers needed both Salesforce and MuleSoft skills.
How did TekRecruiter help get the project approved?
We briefed leadership on the size, cost and technical aptitude of the Salesforce and MuleSoft talent pool, which let them build a timeline and budget proposal before the search started.
Can TekRecruiter staff other Salesforce and MuleSoft roles?
Yes. TekRecruiter is a certified Salesforce partner and places developers, admins, architects and MuleSoft integration engineers. See Salesforce recruiting and MuleSoft recruiting.
Last updated .
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