TekRecruiter Increases Client's Revenue Thanks to MuleSoft Accelerator for Salesforce Service Cloud

TekRecruiter delivers Salesforce Service Cloud Developers

Problem

The client's Sales and Business Leadership expressed great concern over the number of steps required in the service cycle causing a lowered customer retention rate. Their agents struggled to access important customer information during service visits requiring additional steps in the service process, lowering the customer experience and overall service satisfaction. The client's Technology Leadership was aware of the capabilities the MuleSoft Accelerator with the Service Cloud could create but cautioned the business on the timeline, scope, and budget a project like this would entail.

Solution

As Salesforce specialists, TekRecruiter was able to effectively educate the client about the talent pool of Salesforce Developers w MuleSoft experience, covering the cost and technical aptitude needed to execute the project successfully. This allowed the client's Salesforce and Service Delivery Leaders to confidently and accurately create a timeline and budget proposal for the business, gaining approval to start the project.

Outcome

Within 3 days TekRecruiter was able to identify, screen, technical asses, and present 4 Salesforce Developers with MuleSoft experience to the client. The client hired 2 of the developers and completed a total of 5 interviews.

Placements

Length of Contract

12 month to hire

Skill Sets

Salesforce Developer

Technologies:

Lightning

MuleSoft

Service Cloud

AWS

LWC

Java

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